Terms and conditions

1.       Initial provisions

I.         Based on the commercial terms and conditions set out here, we define the relationship between Aliva Wood srl – VAT number 03267160806 – Vico Borghetto II, 5 – Bovalino (RC), as seller and manager of the e-shop available at address alivadesign.it, and our customer, with whom we stipulate a purchase contract.

II.         We adopt identical criteria for all our customers and provide them with the same benefits, regardless of whether they are consumers or not. Therefore, the rules set out in these Terms and Conditions of Business are valid for all our customers.

III.         These Terms and Conditions primarily relate to the purchase of goods from our e-shop and, accordingly, will apply to the purchase of goods made either through customer services or at one of our non-virtual outlets.

2.       Conclusion of a purchase contract

I.         You can enter into a distance purchasing contract with us via the e-shop or our customer line, or in person by going to one of our stores.

II.         In the case of a purchase contract concluded remotely, the order placed by sending the order on the website or by calling customer service will be configured as a purchase contract proposal. The order will remain valid for a period of seven (7) days and we will confirm receipt by email. The purchase contract will then be finalized upon acceptance of the proposal by us, expressed in the form of shipment of the ordered goods. We will inform the customer of the shipment of the goods by email.

III.      By clicking on “Buy” the order is sent to the online store. The text of the conditions of sale together with the orders is archived for 6 years. In case of incorrect completion of the order, it is possible to modify it via the order form or the customer account. 

3.       Withdrawal without giving reasons

I.         The law provides the customer with the right to withdraw from a contract concluded on the Internet or by telephone without having to specify any reason, within fourteen (14) days of delivery of the goods. At our company, every buyer has the right to withdraw from the contract without giving any reason within ninety (90) days of delivery of the goods. This rule will also apply to purchases made in our non-virtual stores.

II.         If the customer intends to exercise this right, he must notify us of his decision to withdraw from the contract within the aforementioned time limit. To do this, the best way is to contact us at info@alivadesign.it or call +39 348 853 2929.

III.        In the event of withdrawal from the contract, we will refund the purchase price of the goods to the customer. In the case of withdrawal within fourteen (14) days of delivery of the goods, the customer will also be entitled to reimbursement of any delivery costs incurred during the purchase to the extent corresponding to the cheapest method among those available. In the event that the withdrawal occurs after this deadline, we will refund the customer only the purchase price of the goods. The refund amount, whatever it may be, will be refunded without delay, no later than fourteen (14) days from the date of withdrawal. However, the law allows us to wait for the goods to be returned before making payment. For the refund, we will use the same method used by the customer to pay the purchase price, unless otherwise agreed.

IV.        The customer must return the goods without delay, no later than fourteen (14) days from the withdrawal date, sending them to Aliva Wood srl – VAT number 03267160806 – Vico Borghetto II, 5 – Bovalino (RC).

V.       Please note that, according to the law, the customer will be held responsible for any reduction in the value of the goods, resulting from a treatment of the goods that is not limited to what is essential to ascertain their nature, properties and functionality (for example, if you use a perfume even after having already tried it). Please note that the customer will not have the right to withdraw from the contract in the case of products specially manufactured according to requirements provided by the customer or personalized products (for example, packages with personalized engravings), as well as in the case of goods which do not allow re-insertion for hygienic reasons. in their respective packaging after being removed (for example opened cosmetic preparations and other products that come into direct contact with the skin). Furthermore, the seller points out that it is not possible to withdraw from the contract relating to the gift wrapping or ecological packaging service once the goods have already been packaged and the service has been provided (the seller proceeds to provide the gift wrapping or packaging service ecological immediately after receiving the order, if the customer chooses this service in the order itself).

4.       Complaints

I.        If the products have a defect, we can give the customer compensation in the form of a voucher. The customer will also have the right to request the elimination of the defect with the delivery of a replacement product or the repair of the delivered product. In the event that the elimination of the defect is impossible or deemed unreasonable by us. The customer will have the right to request a discount on the purchase price or withdrawal from the contract. The customer will be entitled to exercise these rights even if the defect in question were to emerge at a later time.

II.      We assume responsibility for any defects in the products, if the defects emerge within two (2) years of delivery or before the expiry date indicated on the packaging.

III.     Products will be considered defective, in particular, when they do not have the usual properties or characteristics indicated in the presentation, do not serve their intended purpose, do not comply with regulatory requirements or have not been delivered in the agreed quantity. Please note that increased sensitivity or an allergic reaction to the products delivered cannot in themselves be considered a defect therein. Similarly, any imperfections in the gifts and other services that we provide free of charge and in addition to the order do not constitute defects. The product images published on our e-shop have the sole function of illustrating the product and do not constitute a binding representation of its properties (for example, the packaging may differ due to a change made by the manufacturer).

IV.    We will be happy to answer any questions relating to any complaints at info@alivadesign.it or at +39 348 852 2929. Please send the goods subject to complaint to the address Aliva Wood srl – VAT number 03267160806 – Vico Borghetto II, 5 – 89034 Bovalino (RC).

V.    We will inform the customer via email or text message regarding the progress of the complaint, in particular its receipt, as well as any acceptance or denial. It is also possible that the customer is contacted by us by telephone.

VI.    The decision on the complaint will be timely. The complaint process, including the elimination of the defect, will not exceed thirty (30) days; otherwise, the customer will have the right to withdraw from the purchase contract. To respect these deadlines, the customer's collaboration is essential.

VII.    If a complaint is justified, we will bear the costs related to returning the products.

5.       Payment and Shipping Method

I.         You can select the payment method and shipping method by selecting from the options offered. Before shipping the order, we will communicate to the customer the payment method and the one selected, together with the related costs.

II.       The proposed payment and shipping methods can be consulted qui.

III.      The shipping times indicated are indicative and are based on the estimated delivery times of the couriers. 

6.       General information

I.         Pursuant to the Sales Registration Act, the seller is obliged to issue a receipt to the customer and to register the online sale with the tax authority in the event of a technical failure no later than forty-eight (48) hours.

For any dispute that may arise in connection with this contract, Users may activate an extrajudicial dispute resolution procedure compliant with the requirements set out in the articles. 141 et seq. of the Consumer Code. In the event that the User activates the aforementioned procedure, participation in an attempt at a friendly settlement is guaranteed which the User can promote before Risolvi Online, an independent and institutional service provided by the Arbitration Chamber of the Milan Chamber of Commerce. The User also has the right to make use of the online available on.

III.     The contract will be stipulated in Italian and will be governed according to Italian legislation.

IV.     All prices of products and services already include the VAT applicable at the time the order is shipped. In the event of changes in the VAT rate before the completion of the purchase contract or before shipping the goods, the customer will have the obligation to pay any differences due (taking into account the payment method selected); on the other hand, the seller undertakes to promptly ask the customer via e-mail for payment instructions to pay the customer any differences in excess of the purchase price originally paid.

V.      By sending the order you accept the sending of the tax document in electronic format. The tax document will be sent together with the email relating to the shipment of the order. However, if you wish to receive the tax document in paper format, please send us a message and the tax document will be sent to you together with the goods.

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